A Quick Tip To Get Through The Bad Days When Running an MSP

by | Jul 15, 2017 | Featured, Grow

Running an MSP or IT Support Business is honestly a tough gig.

And so today, I want to give you a quick tip that’ll help make it just that little bit easier, better and more fun.

So, the reality is most people simply expect computers to just work and they get angry at us when they don’t.

And as an MSP, you probably deal with more anger and frustration than a lot of other industries.

Apart from maybe telcos and banks, but that’s another story.

The problem with all this anger and frustration floating around is that it’s sometimes easy to forget all the good that we’re doing.

And honestly, there is a LOT of good in what you do.

You’ve built and setup the systems that form the backbone of small businesses all around the world.

And small business is honestly the backbone of our economies.

Now, I don’t know about you, however when I was running my MSP, I rarely got a phone call that went like this “Hey Nigel – everything’s working great with our IT systems, so I just wanted to call you to say thanks”.

Now, funnily enough, I actually did get a call like that every now and then – but they were few and far in between. Like years in between.

So, one of the things you can do to help yourself get out of the tough times, when you’re in a bit of a rut and haven’t heard any good news for a while is to have a “Happy Folder”.

It’s something super, super simple.

Just an area in something like Evernote or OneNote, where you can screenshot ALL of the notes or things from your clients or staff that make you happy and that remind you why you do what you do.

Things like thank you notes from clients – even just a reply to an email or ticket.

Just little things, like a client replying to a ticket saying “Thanks, love your work”

Or, “Thanks, this new computer is making my life so much easier”

Or “I’m loving this new platform – thanks so much for getting us on it”

These are all times when you’ve made a client happier.

You can also add things like bank balances or Paypal balances.

You can even write little notes in there to remind yourself of some good times you’ve had. Maybe you were super excited when you signed a new client – write a little note about that so you can remember how you felt.

I just opened mine because I’d just had some bad news and was feeling like a bit of a pep me up.. .

And as I jumped in, I immediately saw some things that really made me feel good.

There was a photo of one of my team in the MSP I used to own in the Philippines standing next to her new car with a note saying “I got this car because of you Nigel”.

And another one from another staff member saying “Nigel, you’ve been hands down the best bloke I’ve ever worked for”… Now I may or may not have put something in his drink that day.

But, these are the things I live for and sometimes I need a little remider of that.

I love impacting peoples lives for the better..

Whether they’re a client, a friend or someone on my team…

And seeing them in my “happy folder”  is a great little pick me up.

So, I encourage you – go into your OneNote or Evernote right now. Create a “Happy Folder” or whatever you want to call it and then the next time you get a nice note from someone, a client, team member, a vendor, whoever..  Screenshot it and paste it in there…

If you’ve got ideas for other things you can put in your happy folder let me know in the comments below – I’d love to hear them.

That’s all from me for now – over and out.