Nigel was recently interviewed on the Authority Hacker podcast about Standard Operating Procedures.

Listen in as Nigel runs through some of the strategies and tactics he used to help build a MSP that had SOP's and Checklists firmly embedded in the company culture.

Mark and Nigel run through topics such as:

  • Why a company would want to create SOPs
  • How having SOPs can make your business easier to sell
  • How to create, store and access SOPs
  • How to get buy-in from your team to create a culture of documentation
  • How documentation increases performance and improves consistency
  • Why processes continually improve when they are being documented